Client Referrals and Shopping

The Capital Region Furniture Bank is here to serve partner agencies and their clients through the selection of gently-used living room, dining room, and bedroom sets. Below are some guidelines on how the program works:

• Case managers should complete our online client referral form by clicking here. Please note, only partnering agencies can refer clients to our services. If you would like to become a partner, please complete the form linked here.
• We will contact case managers to arrange a shopping date and time for their clients.
• Each agency will receive a unique shopping code to access the online store.
• Once items are selected, our team will screen carts to ensure they adhere to guidelines.
• Delivery will be scheduled for the client.

Please see the following documents before referring clients: